🚨 Hiring Service Desk Engineer – Urbana, MD | 7+ Yrs Exp | Windows, O365, ITIL, MAC Support

Job ID: 10121725

Location: Urbana, MD, USA

Role: Analyst – Service Desk/Desktop Support

Start Date: August 10, 2025

Type: Full-Time/Contract | Onsite

📝 Job Summary:

We are seeking a highly skilled and experienced Service Desk/Desktop Support Engineer to join our IT support team. You will provide Level 1 & 2 technical support, troubleshoot across hardware/software environments, and ensure business continuity in a 24x7 setup.

🔧 Key Responsibilities:

• Provide Level 1 and Level 2 support for desktops, laptops, peripherals, mobile devices.
• Manage Windows 7/10/11 environments on HP/Dell hardware.
• Support remote users via LogMeIn, TeamViewer, Remote Desktop.
• Configure and troubleshoot Office 365, Exchange 2013, and Outlook.
• Administer Active Directory, DNS, DHCP, and user account management.
• Support antivirus tools: SOPHOS, Symantec, TrendMicro.
• Support third-party applications (Adobe, Skype, Chrome, etc.).
• MAC laptop and mobile (iOS/Android) support.
• Ticket resolution using Cherwell, Track-IT, or other ITSM tools.
• Install and upgrade hardware (RAM, HDD, motherboards).
• Follow ITIL processes: incident, change, configuration management.
• Maintain documentation and train end-users when needed.

🎯 Required Skills & Qualifications:

• 7+ years in desktop support / service desk environment
• Strong knowledge of Windows OS, Office 365, Exchange, AD
• Experience with remote support & ticketing tools
• Understanding of ITIL framework and change management
• Excellent troubleshooting & customer support communication skills

📜 Preferred Certifications:

• ITIL v2 Certification
• MCSE – Microsoft Certified Solutions Expert

📩 How to Apply:

Email your resume to raju@valzosoft.com with the subject line: “Service Desk – Urbana, MD”

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🔎 Tags:

#ServiceDeskJobs #DesktopSupportEngineer #ITSupportUrbana #WindowsSupport #Office365 #ITJobsMD #RemoteSupport #ITILJobs #MCSE #ValzosoftHiring