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Hiring Voice Technology Engineer – Genesys Engage | Infrastructure Support | Cincinnati & Columbus, OH

🔧 Hiring: Voice Technology Engineer – Genesys Engage (Infrastructure Support)

📅 Posted On: June 11, 2025  |  Start Date: July 15, 2025
📍 Location: Cincinnati & Columbus, Ohio, United States
🕒 Duration: 12 Months  |  Status: Open

We are seeking an experienced Voice Technology Engineer specializing in Genesys Engage Infrastructure to support mission-critical systems in a contact center environment. This role focuses on maintaining and patching infrastructure for various technologies moving toward Genesys Cloud integration.

🔎 Role Overview

Role Name: Engineer
Requirement IDs: 10104088, 10104089, 10104098, 10104099, 10104100
Experience Required: 8–10 Years

🛠️ Key Responsibilities

  • Support and maintain Genesys Engage environment: IVR, routing (Voice/Email/Chat), and Avaya phone system integration
  • Manage NICE IEX Workforce Management configurations and integrations
  • Support Cyara test and monitoring platform for contact center validation
  • Handle Medallia Queue-to-Callback technology and virtual hold systems
  • Maintain infrastructure across environments (patching, certificate management, upgrades, etc.)
  • Provide after-hours support as needed for production environments

🎯 Essential Skills

  • Expertise in Genesys Engage platform (Voice/Email/Chat routing, reporting, IVR)
  • Experience with NICE IEX workforce management and connectivity
  • Understanding of Virtual Hold / Queue-to-Callback technologies
  • Hands-on with Cyara monitoring and test platform

⭐ Desirable Skills

  • Focus on infrastructure support rather than application development
  • Experience with patching, maintaining, and supporting Genesys Engage environments

💡 Competencies

  • Agile Specialization
  • Genesys Inbound Voice

📫 Recruiter Contact

Email: raju@valzosoft.com

🔖 Keywords

Genesys Engage Engineer, Voice Technology Engineer, Infrastructure Support, NICE IEX, Cyara, IVR, Avaya, Contact Center Engineering, Queue to Callback, Genesys Cloud Migration

Apply today to join a high-impact engineering team ensuring seamless infrastructure support for evolving contact center technologies.